10-10-2015

 

Mariah & Joshua

 
 
 

Mariah,

 

   First off I want to say that I am sorry you were not satisfied with our services. We take pride in capturing the true essence of each couples special day as if they were family. Many of our couples ask us to stay late and hangout, and some even ask to meetup sometime as friends after the wedding. We are in love with capturing fleeting moments that you can reminisce upon for generations to come.

 

You are correct in stating that you were not able to meet with the photographer before the wedding day. This is actually how we run things. You typically meet with a consultant (myself or another consultant.) Consultants are typically not photographers themselves, excluding myself as I am the owner. Most clients only physically meet with our couples during their engagement session (which you decided not to do.) However, skype and a phone call meeting were both options to you. This separation is created for many reasons... 

 

Development of the timeline, editing, and all product/ time frame questions are left out of the photographers hands. These are questions they might not know the answers to and will bog them down. If you had their contact information two months prior to the wedding day, I am certain you would have deferred to calling them. It is not their responsibility to have these answers. 

 

We are a company that delivers an experience that takes the stress off your shoulders and compartmentalizes each aspect for both couples and photographers. It makes things rather smooth. If you were looking for a company where you deal with the same person from beginning to end, thats not what we do unfortunately. 

 

If I recall, when you called it was typically after 5:00 pm on a weekday or a Friday/ Saturday/ Sunday. Phone calls are not taken after 5:00 pm 

 

Here is an actual correspondence: 

 

Mariah,
   Sorry I missed your phone call...
I am currently out of town but wanted to respond and assure you...
Typically your photographer will call you the week of your wedding to make contact and gather information that way things will be fresh...
Let me know that you got this email, so that I can make sure everything runs smoothly... :)

 

I did inform you that e-mail results in a quicker response time and will more likely to be answered after 5:00 pm and on the weekends. 

 

Thank you for the compliment. You were able to view your individual photographers portfolio which you loved. 

 

When you say you feel like you didn't get enough images of your wedding day, that concerns me a little bit. We state that you will receive between 400 - 600 images. You received 1,120 final edited images. 

 

Again, this is concerning. I made it a point to tell you when we do and do not naturally take photos. Wedding photography is all about the moments feelings telling a story. With ample time and if we are present, we are able to capture this story as it unfolds. With a shot list, we cannot capture these moments the same way. In fact, every single wedding we have, there is no shot list other than family formals and occasionally the bride or a bridesmaid will remind us of a shot she saw on pintrest to replicate. 

 

 

Here is an actual correspondence of what I told you when you sent me the list:

 

Mariah,
 
   I will advise you to make sure there is someone to help guide these images along, ill give you an example of that i mean...
 
Because we dont want to miss any shots I have given you what we will need from you to be 100% no missed image! 
 
1. Both Parents and bride and groom kissing (during family photos have a list ready)
 
2. All 5 siblings from both sides (during family photos have a list ready)
 
3. All 5 siblings and all nieces and nephews (during family photos have a list ready)
 
4. Each godparent (during family photos have a list ready)
 
5. All godparents (during family photos have a list ready)
 
6. Picture with godson (during family photos have a list ready)
 
7. Flower girls and ring bearers covering their eyes while bride and groom kiss (during family photos have a list ready) or if you wanted to do that elsewhere that should be done before the bridal party pictures
 
8. Bride with each bridesmaid (this is part of our mental list)
 
9. Groom with Each groomsmen (this is part of our mental list)
 
10. Bride and Brother (during family photos have a list ready)
 
11. Groom hugging bride with heart shape with fingers on her back (have the maid of honor have a list handy)
 
12. Pinky promise with rings showing (have the maid of honor have a list handy)
 
13. Love with our fingers (have the maid of honor have a list handy)
 
14. Lacing up my dress (this is part of our mental list)
 
15. Thank you sign? > Do you have one already? (We dont have one)
 
16. Flower girl ( Emerson) looking up at dress (have the maid of honor have a list handy)
 
17. Father seeing bride for the first time (Play by ear situation) 
 
18. Groom while bride is walking down the aisle (this is part of our mental list)
 
19. Bride while walking down the aisle (this is part of our mental list)
 
20. Brides shoes (this is part of our mental list)
 
21. Forever your little girl sign> Do you have one already? (We dont have one)
 
22. Kiss with Bridal Party in-between bodies (have the maid of honor have a list handy)
 
23. Grandparents –all (during family photos have a list ready)
 
24. One with each set of grandparents (during family photos have a list ready)
 
25. Parents, god parents and grandparents (during family photos have a list ready)
 
26. Siblings, parents, grandparents one with each side then one all together (during family photos have a list ready)
 
27. Rings with newspaper (Play by ear, have a newspaper handy) 
 
28. Praying bridesmaid before ( with father) (Please remind us, at the time you decide to do this) 
 
29. Praying groomsmen before ( with father) (Please remind us, at the time you decide to do this) 
 
30. Bridal party praying for bride and groom (Please remind us, at the time you decide to do this) 
 
31. Generation wedding picture (Please remind us, at the time you decide to do this)  

 

When you select someone to assist the photographer in gathering family and friends with formal and shot list photos, its not about the photographer asking that person to gather everyone. Its the selected persons opportunity to collect people at the appropriate time and shuffle them around. This is actually in the contract.

 

The thank you photos might have been an idea you had, but they were never taken. Otherwise, you would have them. 

 

Honestly we had no idea you were upset, you never told us and its been almost a year. I wish there was no slander with these claims and more communication in hope to elucidate the situation.